Shipping Policy

At Mixa Hydration, our primary goal is to ensure that you receive your order in a secure and efficient manner. We take great care to make sure that your package arrives safely and on time.

In order to help us achieve this, please ensure that you provide us with the correct delivery address and clear instructions for the courier. It is your responsibility to provide us with appropriate and reasonable delivery instructions.

We strive to dispatch your order as soon as possible. For Next Working Day Delivery, please place your order before 1pm. Orders placed after this time will be shipped on the following working day, following standard Next Day shipping guidelines. During busy periods orders may be delayed and we will strive to communicate via email and social channels whenever this might be the case.

Your order will be delivered by our trusted delivery partner. We take great care to ensure that your products arrive on time and packed in an enjoyable manner. They will be delivered to the address you have provided.

In the event that your delivery is missing or stolen, please contact our third-party courier directly for further information and confirmation. While we do not accept liability for any lost or stolen goods, we may offer compensation at our discretion.

Please note that we are not responsible for any delays caused by adverse weather conditions, traffic, or third-party negligence. We will not charge you for any orders that we have cancelled in accordance with our terms and conditions.